Frequently Asked Questions
Do you provide priority shipping?
Yes, we do provide priority shipping. When placing your order, you can select from the shipping either Standard Insured Shipping or Priority Insured Shipping.
What is Juniorhaul Design Methodology?
Our team reaches out to master Artisans throughout the world who possess vivid imagination and are the most talented in their field. We create a gateway by giving a platform to the craftsmen who produce impeccable and inspiring clothes by bringing their imagination to life and making them accessible to you.
Do you ship to my country?
We ship worldwide. Since these are artisans products so it depends from where it will be shipped from. However, for USA and EU, we have partnered with Shipbob for warehouse facility for the items that can be stocked in advance.
What currency do I pay in?
You will pay in your local currency. However our parent currencies are Pounds Sterling, and USA Dollars.
How I can contact Juniorhaul?
It is simple, you can write us at [email protected]. Additionally you can also send us message through Facebook or Instagram on our official pages.
How do I change my address?
In-order to change your address, you need to send us an email from your email id that you used at checkout. Simply write us at [email protected]. Please note after 48 hours of your order placement, we are unable to change the address as it goes in processing and we hand it over to the artist. However, we would suggest to change your address if it is wrong within 24 hours. This is done to ensure and maintain a threshold as there are some artisan products that are in stock and we directly ship it after 24 hours. For change in email, you can do it any time you want. For more information you can read our shipping policy: https://juniorhaul.com/shipping/
Can I track my order?
Yes, you can track your order. You just have to write your order number and email address and it will take you to the information tab where you can find your tracking id if it is uploaded. In case of any confusion or any assistance, please feel free to write us at [email protected]. To track your order simply visit order status page.
Can I get a discount code?
All discounts are announced on website. We do announce special promotions, discounts, and new launch through email. You can subscribe to our newsletter by going to our website footer section and subscribe to our newsletter. If you are new, then you can use code:”Letter10″ at Checkout on your first purchase that will give you 10% OFF on your first purchase. For more assistance or any help, simply write us at [email protected] and our support representative will reach back to you as soon as possible.
What is the process after I place an order?
Once you will place your order, your information is received by us and we process your order. Once the package is ready, we will hand it over to the courier facility for tracking generation. Once the Package is processed by the courier service, they generate a tracking URL that is sent to you on your provided email address. If in case you had any question regarding your order or you are unable to track your order then simply write us at [email protected]. Our team member will get back to you with all the details ASAP. Additionally, you can read our shipping policy here
How can I subscribe to your newsletter?
Simply go to https://Juniorhaul.com, you will see the newsletter section in the footer where you can subscribe for new promotions, new launch and amazing deals
What is the process of returning the package?
For information about returning a product, you can refer to our Return policy: https://Juniorhaul.com/pages/return-policy You can always reach us with your concern at [email protected] where our dedicated team will handle all your concerns and will guide you further.