Once your refund request is approved by our warehouse team, you will receive a confirmation email and a physical address/return address where you have to resend the product (Please don’t send the product directly to the manufacturer, in that case the company will not be liable for any loss or refund/return/exchange). Please note that the shipping cost will be solely paid by the customer alone and is non-refundable, however the company will only refund the remaining price you paid i.e.
Product Price – Return shipping cost = Refund amount
- Once your return is received and inspected (same is applicable for exchange), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.